One of the challenges and opportunities in any career is building and maintaining professional connections. For some of us, even hearing the word “networking” gets our heart racing - and not in a good way. In this video we explore three attachment types that can help us understand how to network ...

It can be challenging working across cultures. There are core assumptions in our cultural world view that we may not even recognise. In this video we explore a model of cultural difference along with six practical ways to work across cultures more effectively.

Have you ever been let down by someone? Perhaps you thought they were a "good" person, but found out they did something surprisingly bad. Research demonstrates that an experience like this not only shakes our faith in that person, but also causes us to question our ability to judge character. Fin...

It’s easy to think that society has become more individualistic and self-centred. With that, you might assume that cooperation between strangers has decreased over time. However recent research demonstrates that the opposite is true. Learn more in this video.

Extraverted individuals are often seen as more comfortable and confident in social situations. This might appear to set extraverts up for success at work and in leadership, but a recent study suggests there may be a downside. Extraverts are often rated lower in listening skills. In this video we ...

Have you ever thought about why we demonstrate stress? Surely showing signs of stress to others puts us at a disadvantage. Why would we want to show weakness? And why do even the most accomplished professionals still show signs of stress? Find out about the benefits of showing our emotions includ...

Creating customer value is central for any successful organisation. If we aren’t creating value for our customers, we are bound to fail. Learn more about ways to identify your customers and ensure you're meeting their true needs.

We’ve all heard the expression, pride comes before a fall. Being proud of our achievements is fine. The issue is when we elevate ourselves above others or think we are infallible. So whenever there is a track record of success, pride can become a problem. Learn five ways to avoid this risk.

Starting a new role can be really challenging. There is so much to get your head around. Researchers Cross, Pryor and Sylvester found those who are most successful in new roles build broad, mutually beneficial connections right from the start. This helps these so-called "fast movers" to be more e...

If you needed help, who would you turn to? Most of us have a few friends or work colleagues that we can turn to for help. But how supportive do you think these people would be? It turns out that how much these colleagues and friends know and like each other has an impact on the level of support w...

When working in teams, there are two main roles we can take to improve performance and build cohesion. Learn more about challenging and supportive roles in this video.

It’s natural to be fearful of difficult conversations. We often become caught up with the downside risks - that we will damage the relationship or create even more challenges. However the best leaders become more and more comfortable with difficult conversations the more they practice. Learn more...

As organisations are increasingly needing to become more innovative, research suggests that humour may provide part of the answer. Learn about three practical tips for incorporating humour into the way you lead.

I am sure that you have needed to work with a defensive person before. Perhaps they just didn’t want to hear some feedback that is being provided. Or they quickly blamed others when something went wrong. Maybe they were resistant to new initiatives and changes. In this video we discuss three ways...

The topic of empathy in leadership can lead to some really interesting conversations. Many leaders will talk about empathy being absolutely essential to leading others effectively - and they’re right. Others will talk about the risk of empathy leading to burnout as we take on the concerns of othe...

With the advent of the Internet and AI, answers have become prevalent and cheap. It’s now the trustworthiness and quality of answers that varies. Questions are the valuable commodity now. In this video we explore 10 great questions you can use as a leader.

Research demonstrates there are numerous benefits for individuals and organisations from kindness and doing good at work. We provide three ideas to boost the amount of kindness in your workplace.

The use of jargon has a negative impact on our ability to communicate clearly. Research shows that even when we explain jargon, it still reduces our influence.

People make rapid judgements about our leadership capability. Here's how we can ensure we make a great leadership first impression.

Effective listening is a core part of leadership effectiveness. In this video we explore levels of listening and five tips to improve your listening.

Mentoring has a broad range of benefits. But sometimes the best way to find a mentor isn't to ask for one. Here's what you should do instead.

The impact we make on others doesn't always align with our intent. Here are four important principles for leaders who want to address this.

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