Whether it’s working arrangements, a pay rise, contract terms with a client or project timelines with colleagues, we are all required to negotiate at some point. In this video we explore ways to negotiate effectively.

In this interview we speak with Ralph Kilmann, conflict management expert and author of the book Mastering the Thomas-Kilmann Conflict Mode Instrument, detailing the tool he co-created almost 50 years ago. We discuss:
- What drew him to conflict in the first place
- Why conflict is on the rise an...