Video calls can really sap our energy. Our brain isn’t very well equipped to focus on so many faces at once, making the gallery view in Teams and Zoom particularly challenging for our attention and energy levels. Research demonstrates some simple tips to avoid the negative impacts of video calls.

Extraverted individuals are often seen as more comfortable and confident in social situations. This might appear to set extraverts up for success at work and in leadership, but a recent study suggests there may be a downside. Extraverts are often rated lower in listening skills. In this video we ...

The last few years have placed enormous pressures on teams. What leads some teams to collapse under the pressure while others thrive? Research by Ron Friedman and colleagues has uncovered five things high-performing teams do differently to other teams. Learn more in this "how to" video.

When people complain about meetings, it's usually about how they are run rather than the meeting itself. Ineffective meetings often end up leading to even more meetings. Being able to plan and run an effective meeting is a core skill for any leader. Recognising the three key stages in any meeting...

As organisations are increasingly needing to become more innovative, research suggests that humour may provide part of the answer. Learn about three practical tips for incorporating humour into the way you lead.

It’s no secret that people hate performance reviews. They are one of those 'must do' activities that both managers and team members tend to dislike. In this video we explore a regular one-on-one meeting format that can help address the challenges of performance management and engagement.

In a world that’s unpredictable, creativity is more important than ever. But we often treat creativity like it’s an inherited skill - something you’re either born with, or not.  Does that then rule the non-creative types out? Or can we make ourselves more creative? In this video we explore five w...

There has been a lot of debate and discussion about the need for offices. The global pandemic revealed just how possible it was for many people to work from anywhere. But research indicates there are five reasons to occasionally bring people together. In this video we explore how to make the most...

With the advent of the Internet and AI, answers have become prevalent and cheap. It’s now the trustworthiness and quality of answers that varies. Questions are the valuable commodity now. In this video we explore 10 great questions you can use as a leader.

Over the past 50 years, the average amount of time leaders spend in meetings has steadily increased from below 10 hours per week in the 1960s to now approaching 23 hours per week. Research reveals three factors we need to get right to make meetings effective. We also share five ways to have bette...

It's difficult to share bad news well. People have a tendency to "shoot the messenger" - placing the blame for the bad news on the person sharing it, and then avoiding that person. But there are simple steps we can take when sharing bad news.

Great teams reduce conflict by managing tasks, processes and relationships. Explore some helpful questions to increase the effectiveness of your team.

Team meetings are a great opportunity to bring the best out of your people. In this video we share a simple structure you can try at your next team meeting.

Research demonstrates the background we choose for video calls has a significant impact on how trustworthy and competent we appear. In this video we explore how to boost your first impressions on a video call in three simple ways.

Research demonstrates a risk of detachment and reduced connection on video calls. In this video we explore ways to be more real when we’re not meeting in-person.

Over the past few years meetings have become worse than ever. Here’s what meeting science teaches us about how to make meetings great.

Erica Keswin is a bestselling author, internationally sought after speaker, and workplace strategist. Her first two bestselling books Bring Your Human to Work: 10 Surefire Ways to Design a Workplace That’s Good for People, Great for Business, and Just Might Change the World (McGraw Hill 2018), an...