When is the last time you undertook a courageous conversation? Perhaps you provided that feedback you had been avoiding, or confronted someone around a contentious issue. In order to be truly effective, our workplaces need to include courageous conversations. But we are often worried that we will damage the relationship or mess things up. Maybe it’s better to just ignore the issue and hope it goes away?

In this masterclass we explore how to build rapid trust, the psychology of influencing, the importance of assertiveness and why it is commonly misunderstood, a simple structure for real-time feedback, and an approach to difficult conversations that will help boost your confidence.

You will leave the masterclass with practical ways to undertake a wide variety of courageous conversations.