Erica Keswin is a bestselling author, internationally sought after speaker, and workplace strategist. Her first two bestselling books Bring Your Human to Work: 10 Surefire Ways to Design a Workplace That’s Good for People, Great for Business, and Just Might Change the World (McGraw Hill 2018), and Rituals Roadmap: The Human Way to Transform Everyday Routines Into Workplace Magic (McGraw Hill 2021) were widely discussed in media outlets like Good Morning America, MSNBC and Live with Kelly & Ryan, as well as many print articles and reviews. Her forthcoming book is called The Retention Revolution: 7 Surprising (and Very Human!) Ways to Keep Employees Connected to Your Company (September 2023 McGraw-Hill) and will set leaders up for success in this new world of work.
When Erica isn’t writing books and offering keynotes, she coaches top-of-the-class businesses, organizations, and individuals to help them improve their performance by honoring relationships in today’s hybrid workplace. Erica is honored to be one of Marshall Goldsmith’s Top 100 Coaches, as well as one of Business Insider’s most innovative coaches. She’s also the founder of the Spaghetti Project, a roving ritual devoted to sharing the science and stories of relationships at work. Erica lives in New York City with her husband Jeff, three children and her labradoodle, Cruiser.

During our interview we discuss:
- Workplace trends and what Erica is seeing as the major changes over the past few years
- The competing forces taking the world of work forward and backward
- The significant impact a well-designed onboarding process can have on employee engagement and retention
- What Erica has learned from organisations about flexible working and what it takes to make it work
- How to make the most out of meetings
- The importance of managers
- The off-boarding process and how to support people wanting to return in the future

You can learn more about Erica here: https://ericakeswin.com/
Her latest book is available here: https://www.amazon.com/Retention-Revolution-Surprising-Employees-Connected/dp/1265158681