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  • How To - Deal with Defensiveness

    I am sure that you have needed to work with a defensive person before. Perhaps they just didn’t want to hear some feedback that is being provided. Or they quickly blamed others when something went wrong. Maybe they were resistant to new initiatives and changes. In this video we discuss three ways...

  • How To - Turn Criticism into Feedback and Growth

    Feedback isn't always easy to give or receive. In this video we explore why that's the case, and tips for giving and receiving feedback more effectively.

  • How To - Explore Your Untapped Potential

    Our boundaries are not fixed, rather they are there to be tested and expanded. In this video we explore how the Johari Window provides a useful starting point for understanding how to explore our untapped potential.

  • How To - Provide Accurate Performance Feedback

    People often overestimate their performance. Here are some tips on how to address this and provide accurate performance feedback.

  • How To - Deliver Negative Feedback

    Leaders often avoid providing negative feedback, however it is an important part of managing performance. Providing more positive feedback and applying four principles from research can make a big difference.

  • How To - Align Your Impact With Your Intent

    The impact we make on others doesn't always align with our intent. Here are four important principles for leaders who want to address this.

  • How To - Provide Feedback in the Moment

    Many leaders struggle to provide feedback. Here are some tips to help you provide feedback in the moment.

  • How To - Manage a Persistently Negative Team Member

    Negativity can really impact a team’s motivation and performance. In this video we explore how to manage a persistently negative team member.

  • How To - Accept Feedback With Grace

    Many people are uncomfortable receiving feedback from others, even when the feedback is positive. We explore how to accept feedback with grace.

  • Quick Hit - Feedback Isn't Coaching

    It's easy to confuse or try to combine feedback and coaching, but they are quite different.

  • Webinar: Making Virtual Team Feedback More Real

    Feedback is tricky at the best of times, but particularly challenging in virtual teams. Research demonstrates some ways to improve that situation.