Creating customer value is central for any successful organisation. If we aren’t creating value for our customers, we are bound to fail. Learn more about ways to identify your customers and ensure you're meeting their true needs.

Attention is a limited resource. It can be hard to maintain your attention on one task over an extended period of time. You can think of attention like a tank that is gradually depleted over time. Even when people report that they are engaged with a task, the research demonstrates that their atte...

Feedback and coaching are two core skills that all leaders need. However, we can often confuse the goals of feedback and coaching. As a result, we may be unclear about the type of conversation we’re having, confusing those we are speaking with. In this video we explore when to use feedback and co...

It’s no secret that people hate performance reviews. They are one of those 'must do' activities that both managers and team members tend to dislike. In this video we explore a regular one-on-one meeting format that can help address the challenges of performance management and engagement.

I am sure that you have needed to work with a defensive person before. Perhaps they just didn’t want to hear some feedback that is being provided. Or they quickly blamed others when something went wrong. Maybe they were resistant to new initiatives and changes. In this video we discuss three ways...

Feedback isn't always easy to give or receive. In this video we explore why that's the case, and tips for giving and receiving feedback more effectively.

Our boundaries are not fixed, rather they are there to be tested and expanded. In this video we explore how the Johari Window provides a useful starting point for understanding how to explore our untapped potential.

People often overestimate their performance. Here are some tips on how to address this and provide accurate performance feedback.

Leaders often avoid providing negative feedback, however it is an important part of managing performance. Providing more positive feedback and applying four principles from research can make a big difference.

The impact we make on others doesn't always align with our intent. Here are four important principles for leaders who want to address this.

Many leaders struggle to provide feedback. Here are some tips to help you provide feedback in the moment.

Negativity can really impact a team’s motivation and performance. In this video we explore how to manage a persistently negative team member.

Many people are uncomfortable receiving feedback from others, even when the feedback is positive. We explore how to accept feedback with grace.

Feedback is tricky at the best of times, but particularly challenging in virtual teams. Research demonstrates some ways to improve that situation.